Philadelphia IT Help Desk Support
Quick & Competent Problem Solvers
King of Prussia-based IT Acceleration has been providing IT help desk support to clients in the Philadelphia area since 2002. It is and continues to be our core service offering.
Staffed by well-trained, experienced and competent technologists, we also provide the same Fortune 2000 level IT services typically found in large organizations to small and mid-sized businesses in the Philadelphia area. We support companies with a local, national and global reach in a variety of industries.
Our clients say we have two clear differentiators. We are accessible and we get the job done. When you call our help desk, you always get a well-versed technical specialist who knows how to solve your problem and solve it quickly.
IT Acceleration supports your entire technical infrastructure – people, process and tools.
- 24/7 support
- Desktop and mobile technologies
- Proactive monitoring of your network, servers, services, and applications
- Data backups, testing, and restores
- Managed quarterly server updates
- Disaster recovery
- Issue resolution and incident logging
- Equipment specifications and purchasing
- New hire and termination administration
- Key documentation and operational procedures maintenance
- Vendor administration and issue resolution
All calls are answered by a certified technician and troubleshooting begins immediately. No more waiting for a callback or being transferred to an overseas operator unfamiliar with you, your language or your business. We take responsibility for the incident until it’s satisfactorily closed by the client.
We know your environment and maintain a detailed database that helps us quickly troubleshoot and resolve problems. We won’t ask you for technical or vendor information. We already have it.