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"Exceeding expectations with cost effective and reliable solutions."Help DeskIT Acceleration IT staff have provided years of desktop and network support to a wide variety of clients utilizing a wide array of hardware and software. Their expertise in computing technology coupled with the tools to provide support anytime from anywhere, make IT Acceleration's help desk the core component to client up-time. All calls to the help desk are answered by certified analysts who commence troubleshooting immediately. If the issue requires onsite assistance, IT Acceleration's field group work with the help desk to ensure all work is completed on-time and completely. Some key aspects the help desks include:
Outsourced ITIT Acceleration runs IT departments. Clients that have been frustrated with outages, miscommunication, or other misfortunes involving internal IT staff are now experiencing how IT should be.....a valued resource, not an adversary. Once network service is once again reliable, IT can move from firefighting to helping business and individuals use technology better. IT Acceleration has demonstrated this success over and over by taking over IT responsibility or managing the network in a SmartHosting environment. Project ManagementComplex projects such as global roll-outs requires concrete processes and effective communications. IT Acceleration project managers adhere to the old adage "measure twice, cut once". The planning component is so important and when done correctly, the deployment will be significantly easier and less disruptive to the user community. Leveraging from templates and past experiences, IT Acceleration's technical project managers quickly grasp the scope and provide structure to the project while minimizing costs. Our approach that the project manager and technical lead are the same resource eliminates a layer of inefficiency. Efficiency, communication and exceeding expectations are all part of IT Acceleration's effective project management. Technologies Supported
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