The IT Acceleration Support Approach
Since 2002, we have executed upon our vision of providing Fortune 2000-level IT services to small and mid-sized businesses (SMB). SMBs are typically challenged with IT support due to (1) not having a dedicated IT staff; (2) hiring an IT specialist who is over- or under-challenged, or spread too thin to complete work on time and on budget; or (3) the inability to get the needed attention from support vendors.
When surveying our clients, the clear differentiators of IT Acceleration are our accessibility and effectiveness – two critical qualities all SMBs need in order to stay competitive in today’s economy. The following examples illustrate this for you:
24/7 Help Desk: Our 24/7 Help Desk is the keystone of our services. All calls are answered by a certified technician and troubleshooting begins immediately. No more waiting for a callback or being transferred to an overseas operator unfamiliar with you or your business.
Anytime, Anywhere: With many companies reducing rent, employing a mobile workforce and focusing on sales, it’s critical to obtain consistent, timely and knowledgeable technical support from anywhere, at anytime. No more delays to resolve problems - we are here when you need us.
Systems Hosting: We can provide a cost efficient portal for user access to email and data. No central office to house a network? No worry – we can provide and maintain your systems from our facility. No more taking up precious office space for networking equipment.
Keep-It-Simple: Our “keep-it-simple” approach incorporates industry standard operating principles that enable us to provide the most cost efficient IT services in the industry, and deployment of proven and reliable solutions. No more overly complicated networking systems which require excessive time to maintain and troubleshoot.
IT Audit: We begin a relationship by auditing our new client’s network, systems and operations. The result is a deliverable audit document that serves as key information for our Help Desk to support your business, as well as identifying any unknown risks from which a remediation plan can be developed. No more IT asking you for technical information or making changes that adversely affect the operation of another application or service.
Incident Tracking: A “ticket number” is created for reference the moment our Help Desk receives your phone call. This enables us to track your issue through to resolution and, if necessary, refer back to it for review and historical tracking. No more inefficient workflow, lost or open tickets, or requests for information you’ve already provided.
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