IT Acceleration provides comprehensive technical support for end-user services and network integrity. Capabilities include hardware support, networking technology, office applications, and the client-service skills needed for interacting with your end-user community on a daily basis. We take responsibility for problems, and bring an end to finger pointing between vendors.
Client Services
- Help-desk and desk-side support to your end-users for generic and special departmental applications
- Performance and capacity monitoring of your network servers, services and applications
- Network issue resolution and incident logging
- Documentation and operational procedures maintenance
- Vendor liaison to resolve conflicts and errors
eRisk Facts